Took my 1yr old daughter to have tubes in her ear. She was scared and apprehensive about the whole thing (obviously), but the nurses and Dr Egan were very patient, understanding, and really calmed her. Dr. Egan explained the procedure and it was as easy as he promised. Overall the staff is helpful, the office clean, and took my insurance. An excellent experience. So much so that I recommended it to my father in law for his hearing aid test and fitment.